Terms
This is the part of the site where we explain what you can and can’t do on our site.
Welcome to one of the less interesting parts of our page. Honestly, you’re probably one of five people that are responsible enough to make it onto this page so good for you! We are Dully Chill and as you may already know, we make Dully Chill merch to help raise funds for our beloved school, Dulwich Hill Public School. Please read our terms of service before you peruse our site because they explain your rights and obligations when you’re shopping, or any time you buy something or sign up for our emails.
By using our site, you’re acknowledging that you have read this agreement and agreed to be legally bound by these terms and conditions (the “terms”). if you don’t want to be bound by these terms, you should x-out of this site and never return! or, you know, return when you agree to these terms.
Online Promotions
All items purchased during Dully Chill online promotions with the use of a coupon code, are subject to the Terms and Conditions specific to the relevant promotion. These Terms and Conditions are outlined on www.dullychill.com at the time of the promotion and by purchasing with the nominated coupon code you are agreeing to the Terms & Conditions and return policy surrounding the promotion detailed below.
Ordering & Payment
We work hard to get all orders out within a few business days, however during busy periods handling time may be extended to 7 days. If you’d like an update on your order status, get in touch at dullychill@gmail.com.
Orders cannot be cancelled or changed once placed, however our usual returns process is available. If you have made an error in your order, please contact us via email dullychill@gmail.com immediately. If your order has already been placed, Dully Chill accepts no responsibility for incorrect details entered.
Currency
All product prices and payments made on this site are in Australian Dollars (AUD).
Item Availability
As stock quantities are not updated in real time, items may be sold out at the time of purchase. On the rare occasion that a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
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How do I collect my order?
At this point in time, we are only doing free pick up from Dulwich Hill Public School. You will be notified via email when your order is ready for collection from the front office.
Pre-orders
Pre-orders are now open by demand. All Pre-orders placed are expected to dispatch late September. This date may be subject to change due to production reasons. You will receive a confirmation e-mail as soon as your order is ready for collection. You will be charged when you place the order.
What is a Pre-order?
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
How long does order processing take?
Our team endeavours to process all orders as quickly as possible, with all online orders being processed and ready ready for collection within 1-5 business days. However, please allow for additional processing time during periods with high order volumes.
Where are your products made?
All t shirts are screen printed locally with great care by ___ in St Peters.
The t shirts themselves are by AS Colour, chosen for their high quality fabric, great colours and considered fit.
What is your return policy?
We gladly accept returns on full-priced items (also including those orders placed using a discount code), within 30 days of receiving your order.
To be eligible for return, your item(s) must be unused, in original condition, with original packaging intact. Please note we do not accept returns on sale items.
For assistance with your return, please contact customer care
E: info@thehorse.com.au
T: (+61) 9037 3921
and state your name, order number, and the reason for your return.
Once you get in touch, one of our Customer Care team will reach out to provide you a returns form and the address you can send your item(s) to. Please note that all returns are lodged at the customer’s expense, and any refund or credit provided will not reimburse shipping costs.