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How do I collect my order?
At this point in time, we are only doing free pick up from Dulwich Hill Public School. You will be notified via email when your order is ready for collection from the front office.
Pre-orders
Pre-orders are now open by demand. All Pre-orders placed are expected to dispatch late September. This date may be subject to change due to production reasons. You will receive a confirmation e-mail as soon as your order is ready for collection. You will be charged when you place the order.
What is a Pre-order?
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
How long does order processing take?
Our team endeavours to process all orders as quickly as possible, with all online orders being processed and ready ready for collection within 1-5 business days. However, please allow for additional processing time during periods with high order volumes.
Where are your products made?
All t shirts are screen printed locally with great care by ___ in St Peters.
The t shirts themselves are by AS Colour, chosen for their high quality fabric, great colours and considered fit.
What is your return policy?
We gladly accept returns on full-priced items (also including those orders placed using a discount code), within 30 days of receiving your order.
To be eligible for return, your item(s) must be unused, in original condition, with original packaging intact. Please note we do not accept returns on sale items.
For assistance with your return, please contact customer care
E: info@thehorse.com.au
T: (+61) 9037 3921
and state your name, order number, and the reason for your return.
Once you get in touch, one of our Customer Care team will reach out to provide you a returns form and the address you can send your item(s) to. Please note that all returns are lodged at the customer’s expense, and any refund or credit provided will not reimburse shipping costs.